Frequently Asked Questions – Refund and Cancellation Policy
Most Welcome to the FAQ section of Sri Guru Ram Das Institute of Medical Research Association. We understand that students and participants may have questions or concerns regarding our Refund and Cancellation Policy. This page is designed to clarify the most common queries and offer complete transparency regarding cancellations, refunds, and course-related payments. Whether you are enrolling in an online program, an offline certification, or attending a workshop, we aim to make your learning journey smooth and trustworthy. If your specific question is not addressed below, please feel free to contact us directly at * PO Tibri, Gurdaspur, Punjab – 143530, India | * Email: sgrdcustomercaretibri54@gmail.com | * Website: https://www.sgrdlab.in.
We believe in providing quality training, but if a student wishes to withdraw from a course for genuine reasons, a refund request may be considered. Refunds have been appropriate if demanded inside seven days like enlistment. No refunds will be processed after 7 days of payment. Any approved refund will be subject to deductions for administrative and processing charges, typically ranging from 10% to 20% of the total fee. To cancel your registration, you can email us at sgrdcustomercaretibri54@gmail.com with the subject line “Course Cancellation Request” and include your full name, course name, registration date, and the reason for cancellation. Refund eligibility will be determined based on the time of request and our internal review of the case.
Refunds are generally approved for valid reasons such as unresolved technical issues, accidental duplicate payments, or if the course content differs significantly from what was described (subject to internal verification). Emergencies involving health or family situations may also qualify, but proof will be required. Please note that change of mind, lack of time, or personal schedule conflicts are not considered valid reasons for a refund. Once your refund request is approved, it typically takes 7 to 15 working days for the amount to reflect in your original mode of payment. We do not issue cash refunds.
Registration or admission fees are strictly non-refundable under any condition as they cover document processing and administrative overhead. Likewise, course enrollments are non-transferable; only the registered student is eligible to access the learning material, participate in sessions, and receive certification. In rare cases where a course is cancelled by the institute due to low enrollment or unexpected circumstances, we'll warn those students attending ahead as well as provides each other some one complete refund or indeed the option to move the quantity to some other curriculum and packet.
Missed online sessions are not eligible for refunds. If you are unable to attend a class due to personal reasons, we are not liable to reimburse the fee. However, wherever possible, we will try to provide access to class recordings to help you stay up to date. If you are not satisfied with the course content or experience, you should notify us within 7 days of registration. Your feedback will be reviewed carefully, and a partial refund may be granted on a case-by-case basis depending on the circumstances and usage of services.
Refunds will always be processed via the original payment method such as UPI, credit/debit card, or bank transfer. Please ensure your payment information is accurate. Cash or cheque refunds are not entertained under any circumstance. For short-term workshops and webinars, cancellation must be done at least 48 hours prior to the event date. If cancelled after this period, you will not be eligible for any refund.
If you have enrolled in a government-affiliated certificate course, refunds will not be allowed once your documents have been verified and your seat has been confirmed. These programs follow strict regulatory guidelines and fee policies. Students who have opted for hostel facilities may be eligible for a partial refund of hostel charges only if the cancellation is done 7 days before the course begins.
Cancellation charges typically include 10–20% administrative fees, plus any bank or gateway transaction charges incurred during processing. This amount will be deducted before the remaining refund is issued. While we try to accommodate rescheduling requests, we allow only one-time free rescheduling of your course. Further rescheduling will be subject to availability and a processing charge of ₹500–₹1000 may apply.
Refunds are not granted for discounted or promotional course enrollments. If you have registered for a course under any special offer or discount scheme, you are not eligible for a refund as such registrations are considered final. To follow up on an existing refund or cancellation request, you can email us at sgrdcustomercaretibri54@gmail.com with your full name, transaction ID, and date of request. We usually respond within 2 business days with a status update.
If you enrolled through a third-party website or affiliate partner, your refund or cancellation must be handled directly through their support system. We only manage refunds for payments made through our official website or authorized bank details. In case you are an international student and your visa application is denied, you may be eligible for a partial refund, provided you submit the official visa rejection documents issued by the embassy. Even in those kind of incidents, this same joining fee continues to remain semi.
For any other situation not covered by the above points, you are welcome to write to us with a detailed explanation of your case. Special requests and exceptions will be reviewed by the administration, and a decision will be shared within 5–7 working days. Please send such emails to sgrdcustomercaretibri54@gmail.com.
We hope this FAQ has answered your queries about our Refund and Cancellation Policy. At Sri Guru Ram Das Institute of Medical Research Association, designers worth the confidence but instead seek to maintain ethical and fair procedures across all with us experience of dealing. Your co - operation as well as knowledge continue building something a little more productive as well as student-friendly active learning.
Sincerely thank us all for ones learning career.
